Chuck McPherson, Partner
For more than two decades, Chuck has transformed teams of all sizes through organizational effectiveness, change management, strategic planning and professional development initiatives. His success reflects his commitment to leading through untraditional planning processes, managing relationships, improving organizational behavior and driving organizational results. Formerly a senior human resources manager at Hewlett-Packard and Agilent Technologies, Chuck managed major strategic and human resource projects across multiple geographic locations and cross-functional departments.
In 2003, Chuck launched IMS Consulting and IMS TrackMeet™, management consulting firms focused on business management and collaborative technologies for small to large businesses in the financial, technology, hospitality, nonprofit, wine and education industries. In 2009, Chuck merged IMS Consulting and IMS TrackMeet™ into Leap Solutions Group, Inc., formalizing a business partnership that began as a collaborative consulting agreement with Scott Ormerod in 2004.
Chuck has been published in The Wall Street Journal, Boston Globe, Sun Sentinel, New York Times, Top Consultant and Training Magazine. Chuck earned his bachelor of arts in business administration from Williamstown University.
Community Involvement: Santa Rosa Chamber of Commerce, Leadership Santa Rosa Alumni Association, Greater Bay Area Make-A-Wish Foundation
Scott Ormerod, Partner
Scott launched Leap Solutions in 1998 to share and inspire creative, innovative business solutions based on organizational values, vision and mission. With more than 30 years of experience in people management, coaching, organizational development and human resources, Scott incorporates individualism, diversity and growth into organizations’ employee, staff, and management development programs. His vast background includes facilities management, risk management, administration, finance, nonprofits and higher education. Scott also teaches human resources and management courses as an adjunct faculty member for Pacific Union College and University of San Francisco.
Committed to his motto that “it takes a whole community to make a community whole,” Scott is passionate about volunteering. He devotes the bulk of his nonprofit service to children’s causes, including wish-granting for Make-A-Wish Foundation; providing permanent, stable housing for foster children; and developing leadership in junior-year high school students. On May 16, 2001, His Holiness the Dalai Lama honored Scott—as one of only fifty individuals in the world—for his community service, particularly with Make-A-Wish Foundation. Scott earned his masters of business administration in management from Golden Gate University in San Francisco.
Community Involvement: Santa Rosa Chamber of Commerce 2016 Board Chair, Greater Bay Area Make-A-Wish Foundation
Mary Henderson, Client Relations
Mary brings to Leap Solutions the same drive, integrity, perseverance and indomitable spirit that earned her a first-degree black belt in Tae Kwon Do. Before joining us in 2014 as an executive recruiter and coach, Mary spent more than a decade in Sonoma County-based communications, administrative, marketing and recruiting for companies including NeilMed Pharmaceuticals, New York Life and Thermasource. In 2012, Mary formed her own career and personal development coaching firm. She holds coaching credentials from the Center for Coaching Certification and Organization and Relationship Systems Coaching (ORSC).
Mary is a self-described “geek” who is devoted to her two sons and family as well as her community, where she volunteers with organizations that empower Sonoma County’s youth and families. Born in Madrid to Spanish and Cuban parents, Mary was raised in Texas and received her bachelor of science in communications from the University of Texas at Austin.
Community Involvement: Chop’s Teen Club, Leadership Santa Rosa
Christine Rodman, PHR, PHRca, SHRM-CP, Human Resources Consultant
Christine joined Leap Solutions in 2014 and brings more than twenty years of progressive human resource experience and a commitment to developing positive employee relations within diverse workforces. She has successfully managed employee relations issues and workplace investigations and has developed a variety of training workshops to increase productivity, ensure compliance and boost morale. Christine’s specialties include employee relations, recruitment, performance management, compensation, training and development, benefits, wage and hour compliance and corporate drug testing across various industries.
A Sonoma County native, Christine has been involved with various community organizations, including the Volunteer Center of Sonoma County, Chop’s Teen Club, Active 20-30 (Redwood Empire 1029) and STARS Program, and she is an active volunteer within the Asian American community. In her free time, she scuba dives, snowboards, runs and spends time with her family. Christine holds a bachelor of arts in Ethnic Studies from San Francisco State University, a PHR and PHRca designation with the Human Resource Certification Institute, a SHRM-CP designation with the Society of Human Resource Management and an HR Management Certificate from Sonoma State University. She is the co-chair for HR Roundtable II of Women for WineSense and an active member of the Society for Human Resource Management (SHRM) and Professionals in Human Resource Association (PIHRA).
Community Involvement: Volunteer Center of Sonoma County, Chop’s Teen Club, Active 20-30 (Redwood Empire 1029), STARS Program, Society for Human Resource Management (SHRM), Professionals in Human Resource Association (PIHRA)
Tracy Emmerich, SPHR, Human Resources Consultant
Tracy has a passion for people and works tirelessly to achieve the win-win for both organization and employee. After working with Leap Solutions from 2009 through 2011, she happily returns in 2019 with more than thirty years in progressive human resources and extensive experience in employee and labor relations, workforce planning, change management, regulatory compliance, recruitment, payroll and HRIS, safety management, training and development, investigations, and policy and procedure design. Tracy has worked in organizations large and small, including Waste Management, Inc., and RITZ Foodservice, as well as in nonprofits, including Goodwill of the Redwood Empire, where she oversaw Human Resources, Safety, Loss Prevention and Facility Maintenance as Director of Administrative Services.
Tracy holds a bachelor of science in business management from University of Phoenix and a Certificate in Human Resources from Sonoma State University. She has been certified as a Senior Professional in Human Resources (SPHR) since 2005. Tracy has served on numerous boards, including The Children’s Village of Sonoma County, PASCO HR and the Rohnert Park Chamber of Commerce, and she is a graduate of Leadership Rohnert Park. Tracy enjoys spending time with her family, traveling and hiking.
Community Involvement: Sebastopol Center for the Arts
Claudia Sarmiento, SPHR, Human Resources Consultant
Claudia has never lost sight of the true purpose of Human Resources: to serve as a strategic partner working to empower and develop an organization’s most powerful resources, its people.
Formerly at Nortel Networks, then one of the leading global developers of networking and communications technologies, Claudia advanced from her administrative position to specialist, analyst, project manager and into leadership development. Family and opportunities brought her to Santa Rosa in 2008, where she merged her extensive experience with a commitment to explore and experience Sonoma County’s wine industry. She worked as an HR specialist for several Sonoma and Napa County companies before joining Leap Solutions in 2015.
Claudia earned her bachelor of science from the University of Phoenix. She holds a Senior Professional in Human Resources (SPHR) certification and is an active member of the Society for Human Resource Management. Outside the office, Claudia enjoys spending time with her family.
Community Involvement: Society for Human Resource Management (SHRM)
Karen Buck, Recruiter/Human Resources Consultant
In seven years working as a barista, Karen Buck learned just how much leadership style impacts the employee experience and ultimately drives employee engagement. Her curiosity was sparked, and she began looking for ways to bring that curiosity into her career.
Karen earned a bachelor’s degree in sociology from Sonoma State University in 2013 and immediately returned to complete their Human Resources Management Certification program. Karen worked as an Office Manager for a local design firm, which introduced her to her first Human Resources tasks, and she spent two years there before taking a 12-week summer internship role with FireEye, Inc., a global cybersecurity firm in Silicon Valley. Twelve weeks turned into nearly three years as Karen took the role of HR Analyst and ran their Employee Engagement program, all while completing her Masters in Organization Development from SSU in 2017.
Karen Buck has lived in Sonoma County for more than nine years. Joining Leap Solutions in January of 2019 has allowed her to grow deeper roots and build stronger connections in the place she calls home.
Community Involvement: Sonoma State University Alumni Association
Bianca Rose, Recruiting/Human Resources Coordinator
Hardworking, resourceful and creative, Bianca earned a bachelor of science in molecular biology and physiology as well as a bachelor of arts in Spanish language, literature and linguistics from Sonoma State University, where she shined as a leader and mentor in her roles as Chairwoman of the SSU Associated Students Senate, residential advisor, peer career and academic advisor, summer orientation leader and more.
Bianca is passionate about social justice and community service, and she has participated in the Disney College Program in Florida, the Bonner AmeriCorps Program and VIDA’s Medical Program in Central America. Ultimately, she has her sights on graduate school and a career in nonprofit administration.
Bianca grew up in Sonoma but also lived in Los Cabos, Mexico, for eight years. Because she’s bilingual, Bianca has proven to be particularly valuable for providing translations and serving our Spanish-speaking community.
Community Involvement: Greater Bay Area Make-A-Wish Foundation, Los Cien Sonoma County, Latino Service Providers, Sonoma State University Alumni Association
Susana M. Morales, Organizational Development Consultant
Susana is a seasoned facilitator and transformative evaluator and researcher. She is trained in a multitude of techniques to authentically engage and facilitate constructive and productive conversations, and she has in-depth experience in both quantitative and qualitative data collection methods and data analysis. Susana has consulted and worked extensively with non-profits and state and local governmental agencies in the Bay Area, the Central Valley and Las Vegas. She has particular expertise in workforce development, education, community participatory planning and research, community economic development, community health and youth development.
A native Spanish speaker, Susana was born in rural Mexico and grew up in East Oakland. Her background has given her a deep understanding of communities of color and historically disadvantaged populations. Susana strongly believes in lifting up the collective voice in order to create and nurture healthy, sustainable, equitable communities. She earned undergraduate degrees in anthropology and psychology from UC Berkeley and a master’s degree in gerontology from San Francisco State University.
Community Involvement: Board Member of Friends of the Oakland Public Library, Founding Board Member of the Oakland Indie Alliance, Founding Member of Latinix Leadership Oakland, Member of the American Evaluation Association
Teri Lohrmann, Office Manager
Teri’s is our office manager extraordinaire. Drawing on 30 years of combined human resources, facility management and office administration experience, Teri has been keeping Leap’s projects on time, on budget and on target since 2011. She began her career with Bank of America in 1984 and has served as a benefits administrator, executive assistant, office manager, project coordinator, insurance chiropractic assistant and property manager. She worked for Kendall-Jackson for eleven years in Human Resources and Administrative Services before moving to Medtronic and L-3 Communications as project coordinator in human resources recruiting as well as learning and development.
A lifelong Sonoma County resident, Teri volunteers as a wish granter for the Greater Bay Area Make-A-Wish Foundation. Her passions are hiking, gardening, camping, hunting, traveling, Giants baseball, NASCAR and a good movie. Teri’s favorite joy is being with her husband and her family, and especially her three granddaughters.
Community Involvement: Greater Bay Area Make-A-Wish Foundation
Cassie Forman, Office Assistant
Joining our front-of-house team in 2019, Cassie enhances Leap’s support services and helps the office run smoothly and efficiently. With many years of experience in customer service and retail management for Gymboree and Target, she has become highly skilled in problem solving and decision making, planning, leadership, communication and research.
After effectively balancing work and school for years, Cassie earned her bachelor’s degree in sociology at Sonoma State University and joined Alpha Kappa Delta, the United Chapters of Alpha Kappa Delta International Sociology Honor Society. Her favorite courses focused on diversity, ethics and society, humanities, modern social problems, critical thinking, child development, criminal justice and community relations. Cassie happily shares her free time with her husband and her Siberian Husky-Labrador Retriever (Huskador!) pup, Kona.
Community Involvement: Roots of Peace
Maria Hernandez, PhD, Senior Consultant
After teaching and managing cultural outreach programs at a private liberal arts college in Northern California, Maria transitioned to full time consulting as MGH Consulting, with particular expertise in program facilitation, executive coaching and strategic planning. Maria especially enjoys working work with senior executives, community leaders, public officials, and entrepreneurs to bring strategic initiatives to life. She has worked extensively in the technology, healthcare, utilities and telecommunications industries and has consulted to Fortune 100, public entities, foundations and nonprofits for two decades.
A graduate of the University of Texas at Austin, Maria is a Danforth Fellow and holds a doctorate in community psychology. A native Spanish speaker, Maria has commentated for the KQED radio series “Perspective” and NPR’s “Latino USA” and written a careers and business column for LATINA Style magazine. Maria has been voted “Outstanding Hispanic Entrepreneur” by the Northern California Region of Hispanic Chambers of Commerce and been a member of Link Silicon Valley, Empowered Partners in Consulting (EPIC), Forum for Women Entrepreneurs Silicon Valley, the Association for Women in Technology and the American Psychological Association.
Community Involvement: Link Silicon Valley, Empowered Partners in Consulting (EPIC), Forum for Women Entrepreneurs Silicon Valley, Association for Women in Technology, American Psychological Association
Alisa Ikeda, Associate
Alisa is a Marin-based writer with a background in book publishing. A former marketing manager for HarperCollins Publishers, she developed and implemented marketing campaigns and wrote book cover copy, catalog copy and press releases. She has since contracted with Harper as well as O’Reilly and Author Solutions, contributed to parenting books and written articles for consumer magazines including Child, Pregnancy and Massage Magazine. Alisa writes newsletters, press releases, brochures, web copy and more for a variety of industries and clients.
Alisa holds a bachelor’s degree from the University of California, Santa Barbara, and is also a Certified Instructor of Infant Massage (CIIM) and photographer. Alisa co-founded and serves as director of STEM Marin Fund, a nonprofit organization building community awareness, mobilizing support, and raising funds for STEM Marin, the first and only STEM-focused high school program in Marin County. She also volunteers as a literacy coach for her neighborhood elementary school. Alisa is a mother of three who enjoys hiking, backpacking and camping.
Community Involvement: STEM Marin Fund, San Ramon Elementary Literacy Program